September 2019 Dine and Learn - Elliot Health System
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September 2019 Dine and Learn - Elliot Health System


When: September 26, 2019
5:30-8:00 pm
Where: Bedford Village Inn
2 Olde Bedford Way
Bedford, New Hampshire  03110
United States
Presenter: Cheri Clancy, MSN, RN, MS, NE-BC
Contact: NEANN Headquarters

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 NEANN/Elliot Health System Dine and Learn

Transforming the NICU Patient & Family Experience

Thursday, September 26, 2019, 5:30 pm - 8:30 pm

Bedford Village Inn
2 Olde Bedford Way
Bedford, New Hampshire 03110

Presented by: Cheri Clancy, MSN, RN, MS, NE-BC
Cheri Clancy & Associates, LLC


According to research, the patient experience is one of the top three priorities of hospital leaders. A patient-focused culture results in higher clinical quality and efficiency, a safer patient environment, higher levels of employee engagement, and improved financial results. This presentation will provide neonatal professionals with tangible tools and a roadmap for integration of new practices into existing processes.



3:00 - 4:00 PM                      Optional Tour of the Elliott Hospital NICU

5:30 - 6:00 PM                      Registration/Welcome to the Bedford Village Inn

6:00 - 7:00 PM                      Dinner/NEANN Business Meeting: Deanna Hill, President

7:00 - 8:00 PM                      Presentation



NEANN Member Rate: $10

Non-Member Rate: $15

Webinar Only Rate: $15 (Non-refundable)

About the Presenter: Cheri Clancy, MSN, RN, MS, NE-BC

Cheri is a nurse entrepreneur, speaker and author. She is the founder of Cheri Clancy & Associates, LLC, a patient experience coaching firm that uses hard science as a catalyst for soft skill leadership development. She is also adjunct faculty at Rutgers University, School of Nursing.

She has published numerous articles on leadership topics and most recently published her second book with Sigma Theta Tau, The National Honor Society for Nursing, titled Critical Conversations in Healthcare: Scripts and Techniques for Improving Interprofessional and Patient Communications.
She is a member of many professional organizations including the Society of Emotional Intelligence, New Jersey State Nurses Association, The Beryl Institute, The NeuroLeadership Institute, and The American Organization of Nurse Executives.

She was featured as ‘The Leader to Watch’ in the American Organization of Nurse Executives The Voice of Nursing Leadership journal and was the recipient for the 2018 New Jersey Nursing Beacon of Light award. Cheri holds a BSN from Thomas Jefferson University, a MS degree in administration from California College and an MSN in organizational leadership from American Sentinel University. She also completed the Wharton’s Executive Nurse Leadership program.


Optional Tour on September 26, 2019, 3:00-4:00 pm

Elliot Hospital NICU 
One Elliot Way, Manchester, NH 03103

Our Level 3 NICU is 28 beds, with private and semi-private rooms. We practice family-centered care and encourage parents to stay at their baby’s bedside whenever possible. We also offer two spacious overnight rooms with full-size beds to help with discharge preparation and transition to home. Elliot Hospital sees about 1,800 deliveries every year, the largest delivery volume in New Hampshire. Last year the NICU had over 500 admissions, including both in-born infants and infants transported from community hospitals for a higher level of care.

Our team consists of Neonatologists and Neonatal Nurse Practitioners, as well as specialized nurses, respiratory therapists, pharmacists, dietitians, and other healthcare professionals who work collaboratively to manage care. Subspecialty programs supporting the NICU include pediatric surgery, pulmonary, neurology, gastroenterology, nephrology, medical urology and developmental-behavioral pediatrics, as well as an active high-risk MFM service.

Parking: Enter through main entrance on Tarrytown Rd. Follow signs to parking garage and park on the top level. Take the skywalk to the main hospital and follow signs to visitor elevators. NICU is on the 5th floor. Click here for a parking map.

If you are interested in joining the tour, please click the tour option on your registration sheet. There is no additional fee for the tour. 


The Bedford Village Inn
2 Olde Bedford Way
Bedford, New Hampshire 03110

The Bedford Village Inn & Restaurant was built around a farmhouse that dates back to Bedford's agricultural heyday. The building's fine condition attests to years of gentle use, but the site has quite a history! The semi-private rooms in the restaurant feature the main house's original working fireplaces. The barn has been transformed into three floors of entertainment and lodging space. Featuring original post and beam construction, the original milking room has become a lounge area for Inn guests. Original and reproduction antiques, woodwork, and wallpaper round out the existing structures, making the Inn a fine approximation of Federal Era splendor with all the modern conveniences.

NEANN attendees wishing to book a night in this historic inn may take advantage of the discounted rate of $249/night plus taxes and fees. To reserve a room at this rate, please contact the hotel directly at 800.852.1166 and ask for Christina Plourd.


  Funding support for this program by Mead Johnson Nutrition



This activity has been submitted to the Connecticut Nurses’ Association for approval to award contact hours. The Connecticut Nurses’ Association is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

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1350 Main Street, Suite 1508
Springfield, Massachusetts 01103-1670

P:860.586.7518 | F:413.717.7777

Office Hours:M-F 8:00 AM - 5:00 PM


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